Refund policy

RETURN & REFUND POLICY

At Elva Maison, we want you to feel confident in every purchase. If you are not completely satisfied with your order, we are here to help.

RETURNS

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

- Unworn

- Unwashed

- In their original condition

- With all original tags attached

- Free of stains, odors, makeup marks, or damage

Items that do not meet these conditions may not be accepted.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

- Sale items

- Gift cards

- Items marked as final sale

- Items returned in worn or damaged condition

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as Elva Maison is not responsible for returns lost in transit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at hello@elvamaison.com with your order number and clear photos of the item. We will review the issue and work with you to provide an appropriate resolution.

REFUNDS

Once your return is received and inspected, we will notify you if your refund has been approved.

If approved, your refund will be issued to your original payment method. Please note that it may take several business days for your bank or payment provider to process and post the refund.

Original shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

EXCHANGES

We do not currently offer direct exchanges. If you would like a different item, size, or color, we recommend returning the original item if eligible and placing a new order.

RETURN REQUESTS

To request a return, please contact us at:

hello@elvamaison.com

Please include your order number and reason for return in your message.

LATE OR MISSING REFUNDS

If you have not received your refund after it has been approved, please first check with your bank or credit card provider, as processing times may vary. If you still need assistance, contact us at hello@elvamaison.com.

CONTACT

For any questions regarding returns or refunds, please contact:

hello@elvamaison.com